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All tours include Free Cancellation up to 72 hours before tour start. As of September 13th, 2021, the PHO requires guests show proof of vaccination to enter partner venues on our Private Tour and Kelowna Brewery Tour.

COVID-19 Updates as of September 8, 2021

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Your safety and enjoyment are central to everything we do at Smile Cycle Tours. We have implemented the following tour guidelines and recommendations to help keep everyone – staff, riders, partners – safe. We appreciate your support of our Kelowna-owned and operated small, family business.

Here are the changes we’ve implemented across all Smile Cycle Tours activities in accordance with WorkSafeBC regulations:

  • Developed a COVID-19 prevention plan including an action/checklist for infection prevention and special cleaning and disinfection plan
  • Developed a contact reduction plan at all our partner locations
  • Trained staff on COVID-19 operational plan, protocols, and guidelines
  • Installed a clear, protective barrier down the middle of our pedal tour bikes allowing no more than 6 pedalers on either side of the barrier
  • Implemented full contactless payment
  • Tour bikes are sanitized after every tour
  • Locally-made, Forbidden Spirits hand sanitizer will be available on all tour bikes at all times
  • PPE is mandatory for staff and encouraged for all guests. The Government of Canada recommends the use of masks where physical distancing is difficult to maintain. Guests may bring their own mask or wear one provided by Smile Cycle Tours at no charge.

We also recommend our riders do the following:

  • Thoroughly wash hands prior to touring; hand sanitizer is encouraged to be used by each rider after each stop
  • Please do not share drinks and/or snacks
  • Bring a mask. Tour stop partners require them until seated at a table.
  • All tours are private, single bookings at this time (6 minimum – 10 maximum)
  • Please be patient and understanding with us as we navigate these changing waters. While three stops are standard on all tours, we cannot guarantee entrance into venues as a result of COVID-19 capacity reductions for customer safety. We will do our very best to find a solution with you if we encounter this situation during your tour. This may include suggesting a photo stop or an alternative stop recommended by our wonderful tour guides
  • Please respect our wonderful staff members and their efforts to keep you safe and having fun. With regards to gratuities, you may tip via e-transfer if you so choose, or with cash if you feel comfortable. As a reminder, we will have plenty of hand sanitizer available for you if e-transfer is not possible

Thank you for your patience and understanding in these times! We will continue to provide updates as new information becomes available and WorkSafeBC information evolves. 

September 8th, 2021

Please be advised that as of September 13th, 2021, the PHO requires proof of vaccination to enter breweries, wineries, and lounges in British Columbia. This health measure applies to indoor and outdoor food and beverage service.

June 21st, 2021

Provincial Health Office (PHO) restrictions on outdoor gatherings have been updated. We are excited to announce that we are now taking reservations for groups of up to 12 on all tours, and multiple bikes now available to be reserved on one timeslot. If you have a large group, please contact our booking line below to plan your custom tour with us. All tours remain single reservation only with a minimum of 6 riders required to reserve any of our tours.

For those that have already reserved a tour timeslot with us, we are happy to update your booking:

  • If you are on a Craft Beer Tour, simply contact us at hello@smilecycletours, or on our local line (236) 361-3688 to add more riders to your group. We’ll send you a receipt for the additional spots.
  • If you are on a Private Tour and would like to add two additional seats to your group, simply let us know and we will update your RSVPs and let your tour guide know. We are offering a promotional price of $50 plus taxes for the extra two seats.
  • For all other booking-related questions, we are here for you via email at hello@smilecycletours, or via phone or text at our local line (236) 361-3688.

As always, all bookings come with Free Changes and Free Cancellation up to 72 hours before the start of your tour included at no extra cost.

All the best,
Stuart
Owner, Smile Cycle Tours

May 25th, 2021

We are happy to announce that our soft launch went smoothly this weekend! Looking ahead, all groups will continue to receive their own private bike and tour guide. The minimum party size will remain at six individuals. Our maximum capacity of ten individuals will also remain at 10 individuals in accordance with the most recent maximum outdoor gathering size requirements by the PHO.

Ask us about our Private Tours ($425 plus taxes and fees, flat-rate) if you are looking for something customizable, and we’ll give you all our available options. For those looking for the best value, lock in a minimum of 6 spots, maximum of 10, to proceed with a booking on our website for the Kelowna Brewery Tour. The Kelowna Brewery Tour starts at $37 plus taxes and fees per person.

Remember, we’ve got your back with Free changes and Free cancellation up to 72 hours before the start of your tour included on all our bookings.

Cheers,
Stuart
Owner, Smile Cycle Tours

April 21st, 2021

In response to provincially mandated COVID-19 health and safety measures, we encourage any customer with a booking for 2021 to contact us if you’d like to discuss your specific tour situation. Though we are not scheduled to open until May 22, we are preparing for the possibility that out-of-province bookings may be impermissible by the PHO and WorkSafe BC. We’ve got your back with Free changes and Free cancellation included on all our bookings up to 72 hours before the start of your tour. They say jump, we say how high! We’re a resilient team and will get through this.

Furthermore, we have reduced our maximum capacity of twelve down to ten individuals to meet the maximum outdoor gathering size requirements. We will contact all impacted customers on opening day should this WorkSafe BC policy remain in place.

Did you know? All groups in 2021 receive their own private bike, and tour guide! The minimum party size is six individuals. We recommend smaller groups reserve via the individual seat rate of $37 per person for the best value.

Have a fantastic week everyone!
Stuart
Owner, Smile Cycle Tours

March 18th, 2021

Looking Ahead to Our 2021 Tour Season

In advance of our planned opening date in late May, we await further updates from the Provincial Health Office (PHO) and WorkSafe relating to social gatherings at breweries and tasting rooms. We are planning for the same format as 2020, where a group of 6 will have one table reserved and groups of 7 – 12 will have two. Please remain at your assigned table. We will continuously update our website as information from the PHO and WorkSafe becomes available.

In addition to our no-stress tour flexibility, if you haven’t already, take a read through the points above to see what we’ve implemented to keep tours as safe as possible.

We hope you had a terrific St. Patrick’s Day, indeed we at Smile Cycle Tours are looking forward to spring and are patiently awaiting our planned kickoff. Bookings for the summer are now live on our website and include our no-hassle cancellation policy (it’s in our FAQ section and worth the read if you haven’t already). If you’re ready, our Kelowna Beer Tour and Private Tour are both available to book starting May 21, 2021. Remember, this is contingent on operational approval from the PHO and WorkSafe BC. Throughout the summer, will provide you with a full refund if tours are not possible at the earliest possible notice. Our go or no-go notification date to all parties booked in May is currently set at May 1st, three weeks out from our opening date.

Please also note our Grapes and Grains tour remains on hold due to limited capacity at our wonderful cider mill partner. To see tour updates and get all the new information from our partners, be sure to follow us on social media, @smilecycletours.

Until the next time,
Stuart
Owner, Smile Cycle Tours

January 13th, 2021

New Year, new memories to be made!
We’re working hard on new routes, new partnerships and excited to share lots more in 2021. All tours include our no-hassle cancellation policy at no extra charge, so book with confidence knowing you’ll be in good hands.

As the impacts of the COVID-19 pandemic continue to be felt around the globe, we want to assure our valued customers that we are continually evaluating our response to the crisis and assessing the necessary changes to our operations to help in the fight against the spread of this virus.

Stuart
Owner, Smile Cycle Tours

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