Spots are first come first served, so don’t miss out by waiting to the last minute. Our activities are fully refundable up to 72 hours prior to the activity.
Tips are always appreciated, but not required. Our guides work hard to make sure your tour is as enjoyable as possible.
Cancellation, Change and Refund Policy:
– Cancellation requests more than 14 days before the start of the tour will receive a full refund.
– Requests 8-13 days before the start of the tour, you will be offered a reschedule option (credit for a tour within 365 days).
– Requests within 7 days of the tour start date will not be eligible for a refund or reschedule option.
Tour Minimum Requirement:
If your Public Tour has less than 6 riders, we will contact you to discuss and potentially reschedule for a different tour time with more riders due to the physical weight of pedaling our 15-passenger bike. Our bikes do not have electrical assist, and if rescheduling is not possible, a full refund will be provided.
Weather Policy:
All tours run regardless of weather. If it rains, bring a stylish poncho or rain jacket. We can store your gear aboard if it’s not needed.
Absolutely. Dressing up the BEST way to make the most of your Smile Cycle Tours pedal bike experience.
We welcome it. As we tour through high-traffic areas, all decorations must be family appropriate. Please contact us if you’d like to decorate the bike, and ensure you arrive at least 15 minutes prior to the start of your activity.
Five of the fifteen seats available on board are non-pedalling seats. Of the five, three are located as bench on the back of the bike, and two are above the rear wheels.
There are several non-boozy options available to you at our partner locations. Be sure to let a guide know at the start of the tour, so they may direct you to these options as needed. If your entire group is not interested in drinking, the Discover Kelowna Bike Tour may also be a great option for you.
All tours depart and return to the back of Central Kitchen + Bar, located at 1155 Ellis Street in downtown Kelowna. Treat yourself to one of Central’s award-winning meals before the start or end of your tour! Central requests that you place your RSVP 90 mins before the start of your tour.
For those over the age of 16, helmets are available but not required to be worn. For those under the age of 16, helmets must be worn. We have adult and youth sizes available. You are welcome to bring your own helmet if you prefer.
Bring comfortable pedaling footwear, as well as a water bottle. Your water bottle can be refilled at any one of our partner spots along the tour. All tours run rain or shine, so dress according to the weather. There is plenty of storage aboard for rainjackets or extra layers. For tours featuring craft beer, wine, or cider, please bring two pieces of ID, one of which must be a piece of government-issued photo ID.
Yes! We welcome corporate groups, birthdays, stags (bachelor parties), stagettes (bachelorette parties), team-building events, family reunions, and all other types of groups. Celebrate aboard the Smile Cycle Tours pedal bike and participate in our unique tour. The Private Tour option is great for those who want to reserve the entire bike for their group. Each bike requires a minimum of eight riders and can accommodate a maximum of fifteen. Send us a message in the contact form for large groups if you’d like to reserve multiple bikes (15+ persons).
No, you do not have to be part of a large group to participate. We’re a social activity designed to engage, so we encourage individual participants, too. Our reservation software works to pair you up with other smaller groups, if possible, which makes the tour more fun for everyone. Since there is no electrical assist, our tours need a minimum of eight guests to run. Bottom line: the Smile Cycle Tours pedal bike is a great way to meet new people, so don’t hesitate to book alone, or as a pair.
The government of British Columbia does NOT permit liquor aboard group pedal tours. Our tours visit some of Kelowna’s best downtown breweries, Sandhill Winery, and BC Tree Fruits cider mill. Book individual seats on our Kelowna Brewery Tour or reserve one or more entire bikes on our Private Tour.
All tours are approximately two hours and fifteen minutes in length. We strive to make three stops, but your tour guide can adjust if a group prefers to stay longer at two stops. We spend approximately 25 minutes at each stop. Your guide will inform you how much time remains at each stop so you can make the most of your time and overall experience on your tour.
Tours do not include booze. Smile Cycle Tours riders receive features and specials along the way at some of our award-winning feature partner stops.
Smile Cycle Tours is the Okanagan’s FUNNEST group tour experience. Riders are in for an experience that is memorable, unique, and lots of fun. The tour is a combination of teamwork, downtown culture, and outdoor adventure. No matter your occasion – bachelorette/stagettes, bachelor/stags, corporate social events, family reunions, birthday parties, anniversaries – we are here to celebrate with you.